Network VEKA Ltd8/1/2025 About Network VEKA LtdIndependent Network is a nationwide organisation that exclusively represents the finest local PVCu window and door installers, all of whom utilise the leading quality VEKA systems. What they said about us“To ensure the currency and accuracy of our Installer database, we engaged Adetiq to cleanse our data set and conduct a telephone and email survey. Our Adetiq Project Leader was excellent and quick to respond to our requests, with all data delivered on time. We were pleased with the response rate and the quality of the data, which now provides a strong foundation for our follow up activities.“ Operations Manager Treadstone8/1/2025 About TreadstoneTreadstone deliver Last Mile delivery solutions for a wide range of business sectors including Retail, Food, Online and Medical. What they said about us“Treadstone provide a secure dedicated collection service of completed Covid-19 testing kits from homes and companies across the UK to designated laboratories. Adetiq’s professional and friendly call centre deliver our collection booking service on behalf of our clients. With a focus on data accuracy, their reliable call centre supports us in delivering customer promises and improving the business performance of our clients.“ Managing Director, Treadstone Logistics Data Locator Group Limited8/1/2025 About Data Locator Group LimitedDLG are the UK’s leading first-party data collector and expert in consumer data. DLG strive to help our clients achieve optimum results from their data-driven marketing through their industry-leading data products and services. What they said about us“Adetiq provide accurate data capture of return mail for our marketing campaigns. Their timely and accurate service allows us to ensure our database is up-to-date in line with GDPR guidance, which supports our best-practice solutions to deliver ultimate data-driven marketing success. Their flexible resources support our growth and their communication during our collaboration has been excellent.“ Data Protection Officer DHU Healthcare8/1/2025 About DHU HealthcareDHU Healthcare is a ‘not-for-profit’ community interest company delivering a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. Operating 365 days a year, 24 hours a day they cover a population of almost ten million people. A socially conscious organisation, DHU Healthcare provide compassionate, safe, high-quality care to our patients and the communities they are part of. What they said about us“DHU Healthcare is a not-for-profit community interest company that strives to provide compassionate, high-quality care for our patients. In response to a computer system outage that impacted 111 services across the country, we engaged Adetiq Ltd to securely digitise our physical Consultation forms for upload to our document management systems. Adetiq fully understood and delivered on our objectives to ensure the security, accuracy, and completeness of records. We found the service ran smoothly from beginning to end with excellent communication from Adetiq project management team, and all milestones were achieved on time. The timely completion of the digitisation of records has helped us successfully deliver against our governance and compliance commitments. We are pleased to have Adetiq as a resource to support us in the continuous improvement of processes, as we continue to focus on supporting our people to deliver compassionate, high-quality patient care.“ Deputy Director of Nursing & Quality Dental Referrals8/1/2025 About Dental ReferralsDental Referrals deliver services to NHS England, Hospital and Community trusts. Their mission is to provide the safest, most effective and responsive dental referral management system across the UK to both patients and service users alike. What they said about us“We utilised Adetiq’s secure data capture services to migrate referral documents in various formats into our fully integrated referral management solution. Adetiq’s team streamlined the data capture process, delivering the data in the desired format and on time. They have made a significant and positive difference to the upload process and we were impressed by the level of customer service throughout. We are pleased to have Adetiq as a resource to support us in the continuous improvement of processes, as we continue to focus on improving patient experience whilst driving up the quality and outcomes of dental care.“ Operations Manager L2P Enterprise Ltd8/1/2025 About L2P Enterprise LtdL2P provides a comprehensive suite of software to NHS and other healthcare organisations including * e-Job Planning * Appraisal and Revalidation * Multi-Source Feedback * Regulatory Compliance * Doctor's Passport What they said about us“Adetiq is our UK based data migration service provider and data processor. Their expert team securely, accurately and seamlessly transfer NHS data from legacy systems to the L2P suite of tools and provide ongoing data capture services. They have demonstrated an impressive ability to manage the unique demands of each project, including multiple competitors’ systems, delivering migrations on time and to the high standards of quality we require. As much as anything else, we have been really impressed by how quickly they have been able to ramp up additional resources whilst still maintaining an admirable level of quality and attention to detail. Adetiq has been instrumental in ensuring a pain-free transition from our competitors’ systems to L2P, thereby supporting our ongoing program of rapid growth.“ Colin Wilkinson. Managing Director HealthHarmonie Limited8/1/2025 About HealthHarmonie LimitedHealthHarmonie Ltd are an independent healthcare provider, working with the NHS to deliver community-based healthcare across England. HealthHarmonie Ltd are dedicated to bringing healthcare services closer to your home and providing additional capacity to hospitals What they said about us“As an independent healthcare provider, working with the NHS to deliver community-based healthcare across England, we required a seamless and secure migration to our EMIS clinical platform. Adetiq provided dedicated support that worked closely with us to respond swiftly to the evolving needs of the migration, and we found the data cleansing and data transformation provided first rate.“ Head of IT About National Institute for Health and Care ResearchThe NIHR is funded by the Department of Health and Social Care to improve the health and wealth of the nation through research. Working in partnership with the NHS, universities, local government, other research funders, patients and the public - NIHR fund, enable and deliver world-leading health and social care research that improves people's health and wellbeing and promotes economic growth. NIHR are also a major funder of applied health research in low and middle income countries, work that is principally funded through UK government international development funding. What they said about us“The National Institute for Health Research (NIHR) represents the health research system in which the NHS supports outstanding individuals, working in world-class facilities, conducting leading-edge research focused on the needs of patients and the public. Adetiq provides secure data capture of research participant feedback forms on behalf of the NIHR’s Clinical Research Network Coordinating Centre (CRNCC) and regional Local Clinical Research Networks in England. We have found Adetiq’s service to be secure, reliable and timely, and we are able to focus on insights from this data in regard to safeguarding and performance. Adetiq’s team took time to fully understand our requirements and their team continues to proactively contribute to the continuous improvement of the data capture process.” Angela Polanco, National Head of Public Partnerships •RDN Coordinating Centre (RDNCC)•NIHR Research Delivery Network (RDN) Accurate7/1/2025 About Accurate‘Accurate’ is a trading name of Vero Screening Limited. Since 2006 Vero have provided expert knowledge, excellence of service, and world-class employment screening that fits their clients' needs. Vero have been part of the Accurate family since 2022. Same Client and Candidate focus. Powerful technology. Secure data and systems. New global reach. What they said about us“Vero Screening is a UK-based supplier of screening services that provides expert knowledge and world-class service for clients in 200+ countries. Adetiq provide us with a bespoke data capture service, which delivers secure, timely and accurate processing of DBS and DISCO certificates. Adetiq spent time fully understanding our requirements and delivered the implementation seamlessly, ensuring continuity or service for our clients. Their scalable service supports our continued growth, and their collaboration supports us in our vision, to deliver outstanding employment screening services and solutions which mitigate client risk, and promote high levels of candidate engagement.“ Head of Product, Vero. New Medical Systems Ltd7/1/2025 About New Medical Systems LtdNew Medical Systems Limited are a leading provider of NHS funded and private Ophthalmology services. With their network of eye clinics and surgical centres across England, New Medical Systems Limited are dedicated to helping people protect their sight, so they can get back to doing what they love. What they said about us“Adetiq provide capture of Patient Feedback Forms for our Newmedica network of eye clinics and surgical centres across England. Adetiq’s mailroom and data capture service supports our commitment to deliver personal patient care, as we are able to collate feedback accurately, swiftly and securely. Their service continues to support our growth and their collaboration and responsiveness has been invaluable.“ - Head of Operational Support NatCen7/1/2025 About NatCenThe National Centre for Social Research (NatCen) is a registered charity and is the largest independent and not-for-profit social research organisation in the UK. NatCen was founded in 1969 by Sir Roger Jowell and Gerald Hoinville with the aim of carrying out rigorous social policy research to improve society. What they said about us“As Britain’s leading centre for independent social research, we collaborate with document and data experts Adetiq to capture research surveys securely, accurately and on time. Adetiq are a reliable extension of our team, working proactively with our data analysists to provide efficiency through their mailroom services and high quality data capture that best supports our delivery of relevant and robust research.“ Data Team Manager, NatCen Social Research Elemis - Skincare range13/3/2024 KIT CARDS AND COMPETITION CARDS DATA CAPTURE, TABLET DATA CAPTUREAbout ElemisPERSONALLY PRESCRIBED. NATURALLY SOURCED. SCIENCE DRIVEN. Your skin, your body and your wellness lie at the heart of ELEMIS.
ELEMIS was born out of the vision to bring together the power of nature, science and aromatics. ELEMIS harnesses the dynamism of the highest-grade actives to create a skincare range that transforms the frontline of the beauty industry. By combining the power of nature and science ELEMIS’ ground-breaking formulations are genuinely good for your skin while delivering results you want to see. Personally prescribed. Sublimely sensory. The experience is exceptional, the results are real. About The Hummingbird BakeryThe Hummingbird Bakery landed in Notting Hill in early 2004 to become the home of quality American baking in London. Today it has seven branches in London and Surrey and is famed the world over for its delicious cupcakes and other freshly baked sweet treats and desserts. What they said about us“Adetiq is a highly professional organisation that lives up to its promises and delivers a quality service. Turnaround time, accuracy and value for money were excellent and I would have no hesitation in recommending Adetiq’s services.” Middlesex University12/3/2024 STUDENT SURVEY DATA CAPTUREAbout Middlesex UniversityMiddlesex University London is a public university in Hendon, north west London, England. It is a world-class centre for education, research and skills-based learning, with a history stretching back more than 130 years. Middlesex University has a diverse faculty of students and staff comes from more than 150 countries across the world and have a global network of alumni. They offer a wide range of courses, taught by academics who are also researchers or practitioners in their field, who share their real-life experience with their students. What they said about us“Working with Adetiq for the first time has been a great pleasure. From start to finish, Adetiq have provided a professional and efficient service dedicated to meeting our needs. We will most certainly consider using their reliable and friendly service again in future.” MIDDLESEX UNIVERSITY BUILD RECORDS DOCUMENTS PROCESSINGAbout Alexander DennisAlexander Dennis Limited (ADL) is one of the world’s leading bus and coach builders with a history and heritage of design, engineering and manufacturing excellence that spans more than a century with offices in UK, USA, Canada, Mexico, Europe, Hong Kong, Singapore, Malaysia and New Zealand. As a pioneer in embracing the latest technology, ADL has brought the widest range of low and zero emission buses to market. The group is now recognised as the leading bus and coach manufacturer in the UK and one of the fastest growing bus and coach builders in Western Europe. What they said about us“They provide a quick service and are always ready to help and solve problems.” ALEXANDER DENNIS Graduate Recruitment Bureau (GRB)12/3/2024 GRADUATE RECRUITMENT CARDS DATA CAPTUREAbout GRBGraduate Recruitment Bureau (GRB) is recognised as the UK’s leading, independent, graduate recruitment consultancy. Established by two Business graduates in 1996, GRB’s super recruiters have helped or placed over 600,000 students and graduates start their career with FTSE250 and fast growing SME recruiters in all industries across the world. They discover graduate jobs, graduate schemes, experienced roles, internships and student jobs every day for all degree disciplines. What they said about us“Adetiq have provided a solid and professional service for us and our data capture requirements. The turnaround time is impressive and it allows us to focus our time on growth rather than admin.” GRB Elavon - Merchant services12/3/2024 APPLICATION AND WHITE MAIL PROCESSINGAbout ElavonElavon Inc. is a processor of credit card transactions and a subsidiary of U.S. Bancorp. Elavon offers merchant processing in more than 30 countries and supports the payment needs of more than 1,000,000 merchant locations across the globe. Elavon is the 4th largest U.S. credit card processor and is a top 6 acquirer in the European marketplace. What they said about us“Adetiq are experts in their field and have been working with us since 2005. Their accuracy and expertise has given us the confidence such that they have now become our UK document processing centre. Adetiq have been brilliant at responding to our rapidly changing document processing requirements, and the professional, flexible document processing services provided by Adetiq helped to make possible Elavon’s phenomenal growth in the UK.” Head of International Operations, Elavon
This testimonial is given honestly but without liability on the part of Elavon Financial Services Limited to any other party acting in reliance upon it. Flourish - Specialist CRM agency12/3/2024 DATA CAPTURE OF MARKET RESEARCH SURVEYSAbout FlourishAn independent creative agency born in 2004, Flourish began life with its foundations firmly set in direct marketing. Over the years, Flourish has grown organically to be able to offer a blend of direct and digital marketing solutions. Today the team possess a wide range of skills to meet the diverse and ever changing needs of their wide client base. ChallengeThe team at Flourish frequently design and implement market research surveys on behalf of their wide ranging clients. Following the market research, Flourish frequently face the logistical challenge of capturing the data contained within the surveys in a cost efficient and effective manner, whilst avoiding tying up their valuable Account Management resource in administration heavy tasks. SolutionFlourish contacted Adetiq with a specific project in mind, to process the information contained within 6,000 multi-page surveys on behalf of their client. Flourish needed all of the data contained within the surveys to be captured and then required the captured data to be provided in an excel format within a three week period. Using our bespoke data entry system, the team at Adetiq set up a template relating to a blank survey in order to capture the data as swiftly as possible. The Adetiq data entry system allows for highly accurate and fast data entry, which provides a cost effective data capture solution for our clients, and enables us to export the captured data into any format required. A sample of the captured data was provided to Flourish for approval prior to commencing the project, which ensured that the final data was suitable for purpose and that the team at Flourish were completely happy with the results of the project. What they said about us“We have been more than happy with the service we have received from Adetiq. We were kept fully updated throughout the project, which made it easier to manage the work at our end and keep the client fully informed of the progress.” FLOURISH DATA TRANSFER INTO EPORTFOLIO SOLUTIONAbout OnefileSupporting over 500,000 users worldwide, OneFile is a leading learning and development software – and winner of the 2017 Queens Award for Innovation. They are the only learning platform that brings training and assessment together – allowing users to track their entire learning journey from initial enrolment to end-point assessment. From apprenticeships to professional development, OneFile can be used to track, manage and deliver all types of work-based training. You can monitor learner progress, assess remotely, generate real-time reports, and send online feedback anytime, anywhere, on any device – even when you’re offline. The entire audit trail is recorded online and completely transparent, so you always have the evidence you need for internal and external inspections. What they said about us“The team at Adetiq has helped us out a lot and we’ve really enjoyed working with them. They’re good communicators and are always very professional and polite. The data we handle can be quite complex, but Adetiq demonstrate high attention to detail when inputting data and always ensure information is accurate. If we have any changes, they’re always very flexible and willing to take on new challenges.” ONEFILE SCANNING OF RARE AND HISTORIC BOOKSAbout Naval & Military PressThe Naval & Military Press offer specialist books and ground breaking CD-ROMs covering the whole spectrum of military history with titles on uniforms, battles, official and regimental histories, specialist works containing medal rolls and casualties lists as well as titles for genealogists, medal collectors and researchers. The innovative approach to military bookselling and commitment to publishing has made the Naval & Military Press Britain’s leading independent military bookseller. ChallengeThe Naval & Military Press has access to vast specialist libraries of rare and historic books, many of which are priceless and one of a kind. As a bookseller, the Naval & Military Press need to reproduce the books for sale and face the challenge of digitising them for reprint without damaging the original manuscripts. SolutionAdetiq has worked with the Naval & Military Press for over 10 years, providing scanning services, consultancy and expertise to digitise over 1,500 rare books for reprint in the most cost effective manner, without compromising the condition of the original books. Due to the rare nature of these books, Adetiq employs advanced planetary scanning technology which utilises a powerful overhead scanner to digitise each page. This minimises the amount that the books need to be handled, and ensures that no pressure is applied to any part of the book by the hardware thus preserving their condition. The images are then processed using post-scanning enhancement techniques carried out by the experienced scanning team at Adetiq to provide a high quality output individually tailored ready for reprint and resale, enabling many people to enjoy otherwise unavailable rare books. What they said about us“Adetiq has worked closely with us over the past 10 years in the facsimile reproduction of over 1,500 rare books and without their expertise in the field of scanning this feat of publishing would not have been possible.” NAVAL AND MILITARY PRESS PROBATE ESTATE DOCUMENTS PROCESSINGAbout Kings Court TrustKings Court Trust was founded in 2002 and specialises in probate and estate administration. Kings Court Trust apply best practice to deliver a fully comprehensive probate service to the highest quality for a guaranteed fixed price. ChallengeAs their business grew, Kings Court Trust wanted to maximise resources and focus their experienced in-house staff on the knowledge based tasks that they are trained and qualified for, rather than spending time on the labour intensive administration associated with entering data into their systems. Given the many and varied documents from which data has to be accurately captured, Kings Court Trust were keen to employ a company with a long standing history and culture in Document Process Outsourcing, who could offer both advice and implementation services. SolutionKings Court Trust securely send various spreadsheet and PDF documents to Adetiq, who firstly apply a quality control checking process. Adetiq then capture the data contained within the documents directly into the Kings Court Trust system, for which Kings Court Trust has permitted Adetiq access. Once the data has been accurately entered into the system, letters and records are automatically generated as a result and the Kings Court Trust specialists are then quickly able to administer the associated estate. Adetiq has a flexible approach, which can be tailored according to the needs of our clients. Whilst we have our own secure, bespoke data entry system – for Kings Court Trust, a more efficient process was devised by permitting the Adetiq team direct access to the internal systems which allows for the auto-generation of documents. This enables Adetiq to truly be an extension of the Kings Court Team and creates a highly efficient process.
MULTIPLE OUTSOURCED ADMINISTRATIVE FUNCTIONSAbout City & GuildsCity & Guilds is a world leading vocational education organisation, developing qualifications across a variety of sectors that meet the needs of today’s workplace, and help individuals develop their talents and abilities for future career progression. The qualifications are delivered in more than 10,000 training centres across the world and are widely recognised and respected by employers. What they said about us“For over 25 years Adetiq Ltd have provided us a range of data capture services, consultancy, support and guidance. Their expertise and attention to detail have enabled us to adapt in a rapidly changing marketplace finding accurate and cost-effective solutions. They are still a first port of call for me on such matters especially when challenges present themselves needing a more innovative approach to the norm.” CITY & GUILDS Austin Reed - British fashion retailer12/3/2024 CUSTOMER SURVEY PROCESSING AND ANALYTICSAbout Austin ReedAustin Reed provides classic and contemporary tailoring for men and women. Founded in London in 1900, Austin Reed is now a global brand delivering high quality tailoring to over 100 countries worldwide and with more than 1,000 retail outlets. ChallengeAustin Reed, together with CC and Viyella were keen to obtain customer perception regarding the in-store experience at nationwide retail outlets. Due to the audience demographic and the in-store environment it was felt that a paper based survey solution would be the most appropriate, which can be completed at point of sale. The main objectives of the customer survey was to gain insight with regard to the shopping experience, perception of the products including quality and also perceptions relating to the CC, Austin Reed and Viyella brands in comparison with competitive brands. Although Austin Reed has the resources in-store to conduct the surveys, Austin Reed felt the need to find an outsourced expert solution for the data capture of the responses and to interpret, analyse and provide presentation style reporting of the results. SolutionAustin Reed contacted Adetiq to provided an integrated solution, offering both data capture and an experienced analytics team, able to analyse and report upon the results of the customer survey. Adetiq initially worked with Austin Reed to devise an appropriate data map to ensure that the raw data would be able to flow into the Austin Reed CRM systems effectively, and also consulted with regard to the insights Austin Reed were looking to achieve. Austin Reed uses Adetiq’s in-house data capture team to collect the data from the customer responses using specialist data capture systems which includes employing various quality control and accuracy measures to ensure high quality, accurate data.
Open comment questions are passed to Adetiq’s in-house sentiment analysis team, who reviewed all open comments, allocating codes according to the specifics mentioned within the customer comments enabling valuable insight to be gained from otherwise unstructured, difficult to interpret data. Once captured and verified, the data is passed to Adetiq’s analytics team, where insightful statistics and key trends are identified. The analytics team at Adetiq produce reports relating to specific store and brand feedback, positive experiences and areas for improvement. In addition to the reports, Adetiq use the insights from the reports to produce a presentation deck for Austin Reed to present the results at key stakeholder meetings. ESTAS - Awards for business12/3/2024 END-TO-END PROCESSING OF QUESTIONNAIRESAbout Awards for BusinessAwards for Business specialises in creating, developing and managing award schemes for different market sectors. These awards are unique in their respective areas because the results are based purely on consumer feedback, providing a powerful marketing tool for the winners. Launched in 2004 the ‘ESTAS’ recognise agents who provide the highest levels of customer service. Each year over 25,000 questionnaires are sent to homebuyers, sellers and landlords in the UK. ChallengeProcessing data from over 25,000 questionnaires is a labour intensive and time consuming task. Awards for Business wanted to maximise their internal resources and focus their internal staff on the knowledge based tasks that they are trained and qualified for, rather than spending time on the labour intensive administration associated with processing and interpreting the completed questionnaires. Awards for Business sought to find an outsourced provider who could offer efficient data entry services as well as back office administration services to act as an outsourced mail room and process the completed questionnaires in a cost efficient and timely manner. SolutionAwards for Business contracted Adetiq to become the outsourced solutions provider for the end-to-end processing of the completed questionnaires. The team at Adetiq initially act as a virtual mail room for Awards for Business, receiving and sorting the questionnaires. From here the information and responses contained within the completed questionnaires are entered directly into the ESTAs online analytics system, for which Awards for Business has permitted Adetiq access. Once the data has been accurately entered into the system, Awards for Business are able to view the results in real time and keep a record of the level of questionnaires received to date. It is from these results that the nominations, and ultimately the winners, are selected for the ESTA awards. Adetiq adopts a flexible approach, which can be tailored according to the needs of our clients. Whilst we have our own secure, bespoke data entry system, for Awards for Business, an essential requirement was to become trained to use their online system, which we were happy to accommodate as part of the process, adding maximum value to the client.
Fat Face - British lifestyle brand12/3/2024 CUSTOMER CONTACT CARD DATA CAPTUREAbout Fat FaceIt all began in 1988, two friends desperately trying to avoid working for a living and enjoying all that the French Alps had to offer. The life was way too good to end too soon…but money was running short. A plan was needed…design some sweatshirts, sell ‘em at night, ski during the day, stick around till Spring then head for the beach. Fat Face had been born. Fat Face has grown a bit since then, selling more than just a few sweatshirts designing kit for those who love to get out there, stuff that’s built to withstand the demands of an active lifestyle. ChallengeFat Face has a range of in-store cards for their customers to complete to enter competitions, request a catalogue or request further information from Fat Face. The information is then used by Fat Face to process the requests and to keep customers updated with the latest news and offers. In order to effectively utilise the customer information and to process requests in a timely manner, the information contained within the cards needs to be captured on an on-going basis and converted into an accessible electronic file, for the Fat Face team to be able to use effectively. SolutionAdetiq provides Fat Face with a cost effective, accurate document processing and data capture solution for the effective processing of the completed in-store cards. The completed cards are gathered from each store and dispatched from the Fat Face head office to Adetiq, where the cards are then sorted, checked and processed using our secure, data entry system. To ensure that accurate mailing addresses are captured, Adetiq uses the Royal Mail’s PAF system for populating the address details which further ensures that the data output is of the highest quality, maximising marketing ROI.The captured data is formatted, and exported into an encrypted .xls file for Fat Face to upload into their internal CRM system. Adetiq then ensure secure destruction of the physical cards, to ensure the privacy of the responders is upheld. The team at Fat Face are now able to focus their internal efforts on the things that really matter, allowing Adetiq to support with the labour intensive administration of processing and capturing the data in a secure environment.
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