CLIENT CASE STUDIES

DIT has a customer commitment to helping its UK and international customers by providing a range of services, to a high standard and improve customer service by listening to customer feedback. DIT arrange and attend hundreds of events in any given year which vary from small scale meetings, to outward and inward missions and large scale exhibitions. The feedback from these events is a critical factor for DIT as it shapes the way in which it operates on behalf of its customers. In order to monitor the feedback from the events, DIT has developed a concise yet highly informative feedback form to collect the views of attendees. With often hundreds of attendees at hundreds of events throughout the year, interpreting the feedback gained is a time consuming and labour intensive task. 

The team at DIT approached Adetiq to process the large volume of feedback forms received from the wide ranging events throughout the year. Adetiq’s long standing history and experience of processing feedback forms enabled Adetiq to offer pro-active advice to DIT to ensure that the responses can be processed in the most efficient manner, developing a cost effective solution for the processing. Adetiq’s data security credentials also gave DIT peace of mind that all data and documents are handled in a completely secure environment.

Adetiq supply the DIT team with a dedicated email address for all electronic feedback forms to be sent to and also a mailing address for any physical responses to be received and processed by the project team. The provision of physical and electronic mail room services helps to reduce the time elapsed between feedback being submitted and DIT being able to review the results. In order to process the feedback the team at Adetiq use a bespoke, secure data entry system, which enables measures to be put in place for the purposes of quality control. Once processed, all feedback is passed through the quality control team at Adetiq to ensure a high level of accuracy within the captured data. Once processed, Adetiq produce a monthly report for DIT which along with the captured data, provides statistical insights relating to the results received across all events to enable DIT to have an accurate view of their successes and focus areas across all events, as well as enabling a deep dive into each specific event.

Sport England appointed Adetiq to manage the Active Places Data Platform, to ensure the data contained within Active Places is both current and accurate. Adetiq provides Sport England with a dedicated Data Validation Team who are responsible for collecting, maintaining and updating sport facility data ensuring that every record within the system is audited and validated every year via telephone, email and direct communications.

Adetiq also provides a help desk and research function to ensure that any new, refurbished or altered sports facilities are added or changed within Active Places as quickly as possible.
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In the future, the Active Places Data Platform will be become self-service enabling those who manage sporting facilities to take ownership of their site and ensure that their data on Active Places is up to date. Involving facility manager’s means that updates can be made in real-time by the people who know their facilities the best, enabling updates to appear seamlessly on Active Places Power as well as available to download as open data. Adetiq is working closely with Sport England to ensure that all facility managers engage with the Active Places Data Platform and that facility managers are fully supported throughout the transition and beyond. Adetiq will continue to ensure that the accuracy and currency of the data within Active Places remains high and that the database continues to be regarded as the leading source of sport facility data in England.