Industry Services

Financial Services

Data security is critical. Our PCI DSS processing environment safeguards financial data.

Our Services
Document Processing & Management Virtual Mailroom & Contact Centre Data Extraction, Capture & Data Entry Database & Systems Management Data Transformation & Validation Business Automation Services

Document & Data Processing & BPO for Acquirers & Merchant Services

The acquirer and merchant services industry is highly regulated, complex and at times to ensure compliance, administration intensive.  We've been supporting international and domestic acquirers and merchant service providers over the past 10 years.  Our extensive processing solutions alleviate internal resource constraints, reduce processing lag times and enable our clients to make significant savings with their operation processing.


Our processing services include;

  • Merchant application handling

  • Chargebacks

  • Refund handling

  • Query resolution

  • Fall back manual transactions

  • Virtual mail room
  • Secure data capture

Merchant Services AdetiqOver the years we’ve worked closely with operations teams from across the acquirer and merchant services industry as an extension of their in-house team, to process wide ranging documents in the most secure manner - and we are audited as such.

Our specialist team is highly versed at handling financial services documentation and data, and we understand that no two processing requirements are identical.  At Adetiq, we offer flexible processing solutions tailored to your bespoke business requirements. Our business analysts will work with you to identify the specific services and processing solutions that meets your requirements and that will maximise your ROI, whatever your challenges and objectives may be.

PCI DSSWe understand the need for the utmost data security and as such we are ICO Data Protection Act registered and PCI DSS (Payment Card Industry Data Security Standard) Tier 1 compliant, enabling us to handle data within the most secure environment.

 

Partnership Approach

Our acquirer and merchant services partnerships are an important aspect of our business, and we are committed to offering the very best processing solutions, offering a PCI DSS secure environment and providing the highest quality output. We take the time to understand your specific objectives, and work with you to define an effective outsourced processing solution, with complete documentation and specific SLA's to give you peace of mind that your documents and data will be handled and delivered how and when you need it.

 

Merchant Application Handling


Merchant-application-handlingOur team are highly experienced at handling merchant applications. We can receive, scrub and process applications utilisting a range of systems and processes specifically established to handle the complex merchant application proceedure.  We will work with you to devise the best processing method suited to your business and your customers to ensure a swift and seamless processing solution.  We will handling initial applications, recieve all supporting evidence, liaise with your customers regarding their application and review and scrub all applications before passing the data over to you for effective fulfillment. We’ll handle the labour intensive administration of processing the applications, and will ensure you have all the information you need for swift merchant on-boarding, reducing lag time and alleviating administrational pressures from your internal team.

 

Virtual Mail Room

Adetiq-mail-roomOur virtual mail room services are designed to alleviate the paper burden from your office.  Your inbound mail will be diverted to us, from there our sorting office will sort all mail according to your specific requirements.  Our digitisation team will then scan your mail and dispatch the mail via electronic methods to the relevant department or personnel at pre-defined times of the day.  Our solution is perfectly customisable to your requirments, we will work with you to devise a tailored process flow considering all variables of inbound mail to ensure that the outsourced mail room solution delivers you time, labour, space and cost savings as well as creating a more efficient and secure paperless environment.

As our team is based entirely in the UK, we will meet you and your team as often as required to develop a suitable solution and we guarantee that the whole of your back office administration will be handled securely by our in-house team - who, should you wish, you can meet in person.

 

'Fall Back' Manual Transactions

From time to time, we understand that technology fails and that organisations have to revert to traditional methods of taking credit card payment.  Our team and systems are set up to process manual credit card transactions quickly and efficiently for financial services organisations, ensuring minimal disruption in the supply chain.

 

Data Entry and Data Input

Our UK based team are highly experienced in the field of data entry and can cost and time efficiently extract and process your data via our secure, bespoke data entry system. Often used for handwritten documents, inconsistent document formats and knowledge based / interpretative information processing tasks, our team can extract your critical information from physical or electronic documents and enter the data into any format required.  And, as our team are based entirely in the UK you can be assured of the highest quality processing and most importantly, the highest quality data output.  We work for wide ranging clients across financial services, each with a different data entry requirement, we will work with you to create a perfectly tailored solution to meet your business requirements.

 

Data and Document Security

Security and Privacy Image Data and document security is at the heart of our business and as such we are PCI DSS compliant to the highest degree and ICO Data Protection Act registered. This means that there are stringent controls in place to guarantee the security of your data and documents whilst they are with us. All of our business practices are audited by third parties annually to ensure that we can continue to provide you with the assurance of the highest level of data security for your business data.  Visit our document and data security page to find out more.

 

Accreditations

In an industry that can be daunting for many, we're committed to best practice in outsourcing, and as such we're proud to be working with industry leading publications and associations. Visit our accreditations page to find out more.

If you are unsure of any of the terms used, we have created a handy glossary to help.

 

Not what you need?

Take a look at our other services or contact us and we’ll create a bespoke solution for you.

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