ADETIQ IS THE UK BASED INDUSTRY EXPERT IN DOCUMENT HANDLING, DATA CAPTURE & VIRTUAL MAIL ROOM SERVICES. SPECIALIST IN HANDLING ADMINISTRATION INTENSIVE PROCESSING FROM AN ENTIRELY UK BASED PERSPECTIVE; LOWERING COSTS, IMPROVING PRODUCTIVITY AND REDUCING LAG TIMES.
Our specialist data and document processing services ensure;
- The highest degree of accuracy
- Completely UK based processing
- Highly secure environment
- Improvement in performance
- Reduction in administrational lag times
Adetiq has over 45 years’ experience in the charity and not-for-profit sector and employ stringent controls to guarantee the security of your data. The processing services we offer to our charity and not-for-profit clients are highly diverse from full service processing of donor sign up forms, data capture from gift aid forms, survey construction, data capture & analytics and handling of inbound mail.
A sample of the services available are;
REGISTRATION FORMS & DONOR FORMS HANDLING
Our team are highly experienced at handling registration and donor forms for a range of requirements. We can receive, scrub and process wide rangning forms, ensuring that all of the essential information is provided for swift addition to the database of donors and supporters. During the scrubbing process, our team will review each form, checking to ensure all information is completed correctly. If any information is missing, we can contact the registrant to obtain any missing data if required. Once all the data has been received the forms will be processed according to your requirements encompassing both data capture and scanning solutions. When it comes to getting the data into your systems, we offer a flexible solution for entry directly into your systems, automated XML feeds or XLS / CSV data return for upload into your systems. We'll work with you to understand your specific requirements, and will devise a suitable process flow tailored to your precise needs. By outsourcing the processing of registration and donor forms, our charity and not-for-profit clients have been about to save money with improved operational processing, allocate internal resources to higher value tasks such as donor / registrant recruitment and reduce the processing time between a registrant completing the form and the data appearing in systems.
WELCOME PACK FULFILMENT
Processing and distributing welcome packs is a labour intensive task, requiring office space and resource to sort, log and fulfil each pack. At Adetiq, we offer specialist sorting and fulfilment services to ensure that your new registrations are processed in the most effective and efficient manner. Whether it’s new welcome packs or renewals our team will process and dispatch the packs according to your needs. Our fulfilment process has proven to save charities and not-for-profit organisations time and money by improving workflow and productivity whilst also reducing the lag time in getting the welcome packs distrubuted on an on-going basis. Our custom service mean that we can work in your systems, our systems or a hybrid of both, and our tailored solutions mean that no matter what your specific process entails, our team have the expertise to help.
POPULATION OF WEBSITE INFORMATION
It is a time consuming process to populate website content, particularly if you are a charity with an eCommerce aspect to the business. At Adetiq, we have the administrational support to help. We can take raw product information and populate the information into your intranet, extranet or content systems quickly and accurately. Our outsourced administrational support services offer cost and time savings above using internal resources, and also allow administrational teams to focus on higher priority tasks. Our data entry systems will ensure the highest quality of data population whether it is SEO friendly descriptions, images or store data we have a solution to help.
FEEDBACK & SURVEY PROCESSING AND ANALYTICS
BASIC DATA CAPTURE
If all you need help with is capturing handwritten or typed information, our experienced team can help. Our data capture team will efficiently process the raw data into a consolidated data file suitable for interpretation or uploading into your systems. We can receive and process information both electronically and physically acting as your virtual mail room, eliminating the piles of paperwork unnecessarily taking up space in your office. Our team will make recommendation with regard to the most effective capture solution for you, using a combination of OCR, IMR, ICR and manual data capture techniques.
FEEDBACK FORMS AND SURVEYS
Whether paper based or electronic, we will capture the responses to questionnaires, surveys or feedback cards, consolidating both the quantitative and qualitative responses into one streamlined data format suitable for interpretation and insight to be obtained. We can either stop there or our analytics team can further process the data, analysing any open text comments for sentiment and produce extensive reporting and statistics relating to both quantitative and qualitative responses, giving you the insight that you need.
SENTIMENT ANALYSIS, DATA CLASSIFICATION AND CODING
Qualitative responses provided a greater understanding of an individual’s perception and provide high value and specific insight. However, sorting through any comments to find the true value is a laborious task, with open text comment often not handled effectively due to their inconsistent nature. At Adetiq, our team have extensive experience of analysing the data contained within open text responses and in classifying responses according to any given criteria whether it be sentiment or simple mention classification. Using either a predefined or organic coding frame, our bespoke coding system enables us to offer fast, accurate classification services which are both time and cost efficient. Although we use a coding system to facilitate sentiment analysis, all of our coding is conducted manually – this is intentional to eliminate any issues with an automated system wrongly classifying statements due to spelling mistakes or British irony, which may lead to incorrect classification with automated systems, ensuring a higher degree of accuracy and interpretation.
Virtual Mail Room
Our virtual mail room services are designed to alleviate the paper burden from your office. Your inbound mail will be diverted to us, from there our sorting office will sort all mail according to your specific requirements. Our digitisation team will then scan your mail and dispatch the mail via electronic methods to the relevant department or personnel at pre-defined times of the day. Our solution is perfectly customisable to your requirments, we will work with you to devise a tailored process flow considering all variables of inbound mail to ensure that the outsourced mail room solution delivers you time, labour, space and cost savings as well as creating a more efficient and secure paperless environment.
As our team is based entirely in the UK, we will meet you and your team as often as required to develop a suitable solution and we guarantee that the whole of your back office administration will be handled securely by our in-house team - who, should you wish, you can meet in person.
Our client partnerships are an important aspect of our business, and we are committed to offering the very best processing solutions, in the securest environment and provide the highest quality output. For many of our clients we work as an extension of the in-house team and have multiple SLAs to guarantee service levels, and we will be happy to sign any NDA as required.
DOCUMENT & DATA SECURITY
It is important to remember not to be complacent with your data. Your data provides your business with a competitive advantage and has intrinsic value to your competitors and unscrupulous individuals. Treat your data with the highest degree of security. Data and document security is at the heart of our business and as such we are PCI DSS compliant to the highest degree and ICO Data Protection Act Registered. This means that there are stringent controls in place to guarantee the security of your data and documents whilst they are with us. All of our business practices are audited by third parties annually to ensure that we can continue to provide you with the assurance of the highest level of data security for your business data. Visit our document and data security page to find out more.
At Adetiq, we understand that you need to have 100% faith and trust in any third party to whom you allow access to your business critical data. We take your data security and our standing within the industry extremely seriously and are proud to be associated with the leading publications and associations within the outsourcing industry. Visit our accreditations page to find out more.
If you are unsure of any of the terms used, we have created a handy glossary to help.
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