ADETIQ IS THE UK BASED INDUSTRY EXPERT IN EDUCATION AND TRAINING DOCUMENT AND DATA PROCESS OUTSOURCING. SPECIALIST IN HANDLING ADMINISTRATION INTENSIVE PROCESSING FROM AN ENTIRELY ON-SHORE PERSPECTIVE; IMPROVING PERFORMANCE, LOWERING COSTS AND OFFERING GREATER FLEXIBILITY.
Our specialist education and training data and document processing services ensure;
- The highest degree of accuracy
- Completely UK based processing
- Highly secure environment
- Improvement in performance
- Reduction in administrational lag times
Adetiq has over 45 years’ experience in the education and training sector, with clients spanning higher education, workplace learning, training/qualification providers, and examination boards. Expert in secure information processing, We employ stringent controls to guarantee the security of your data. The processing services we offer to our education and training clients are highly diverse from complex application handling and high volume results data capture to certificate fulfilment and course feedback capture and analytics. A sample of the services available are;
Our team are highly experienced at handling applications for a range of requirements. We can receive, scrub and process course applications, ensuring that all of the essential information is provided for swift course acceptance. During the scrubbing process, our team will review each application, checking to ensure all information is completed correctly. If any information is missing, we will contact the registrant to obtain any missing data. Once all the data has been received the applications will be processed according to your requirements, whether it requires an automated XML feed of the data into your systems, manual system upload or paper based submittal, we’ll ensure you have all the information you need for a swift application process, reducing lag time and alleviating administrational pressures from your internal team.
EXAMINATION RESULTS PROCESSING
The seasonality of examinations mean that there are large fluctuations in the volume of results needing to be processed throughout the year. At Adetiq we’ve worked with many examination boards to ensure that peaks in demand for results processing can be met with ease to ensure that results are processed into systems in a timely manner, and that results can be published to schedule each and every time. Our secure specialist data capture systems also enable us to be highly accurate when capturing results, so that you can be assured of the highest quality processing, and our scalable resource means that we cater for the seasonality in processing requirements.
Processing and distributing certificates and examination results is a labour intensive task, requiring office space and resource to sort, log and fulfil certificates. At Adetiq, we offer specialist sorting and fulfilment services to ensure that your certificates are processed in the most effective and efficient manner. Whether it’s original certificates or replacement certificates our team will process and dispatch the certificates according to your needs. Our fulfilment process has proven to save education providers time and money by improving workflow and productivity whilst also reducing the lag time in getting the certificates to their rightful owner. Our custom service mean that we can work in your systems, our systems or a hybrid of both, and our tailored solutions mean that no matter what your specific certificate process entails, our team will rise to the challenge, which for some clients has even involved certificate framing.
CERTIFICATE/ TRAINING LOGGING
When it comes to vocational and work-based training, it is essential to keep a record of all training conducted, usually within a personnel file and often within a dedicated training system, which is particularly relevant for health and safety training, where proof of training is frequently required. At Adetiq, we support training managers at a range of organisations to keep their training records in order. Using a hybrid of client based and internal systems, we create a digital record of the qualifications and certificates, as well as populate relevant information from the training course or certificate into the systems to ensure search-ability and accessibility of the training records. By outsourcing to a trusted partner our clients have peace of mind that their training logs will be continually maintained, allowing their internal team to focus on the core business and improving efficiency of locating important training documents.
POPULATION OF COURSE INFORMATION
It is a time consuming process to populate all of the information for each course every year and scheduling timetables and content into a user friendly online and offline format is equally labour intensive. At Adetiq, we have the administrational support to help. We can take raw course information and course timetables and populate the information into your intranet, extranet or content systems quickly and accurately. Our outsourced administrational support services offer cost and time savings above using internal resources, and also allow administrational teams to focus on higher priority tasks. Our data entry systems will ensure the highest quality of data population whether it is times and dates or open ended text, we have a solution to help.
COURSE FEEDBACK PROCESSING AND ANALYTICS
BASIC DATA CAPTURE
If all you need help with is capturing handwritten or typed information, our experienced team can help. Our data capture team will efficiently process the raw data into a consolidated data file suitable for interpretation or uploading into your systems. We can receive and process information both electronically and physically acting as your virtual mail room, eliminating the piles of paperwork unnecessarily taking up space in your office. Our team will make recommendation with regard to the most effective capture solution for you, using a combination of OCR, IMR, ICR and manual data capture techniques.
FEEDBACK FORMS AND SURVEYS
Whether paper based or electronic, we will capture the responses to questionnaires, surveys or feedback cards, consolidating both the quantitative and qualitative responses into one streamlined data format suitable for interpretation and insight to be obtained. We can either stop there or our analytics team can further process the data, analysing any open text comments for sentiment and produce extensive reporting and statistics relating to both quantitative and qualitative responses, giving you the insight that you need.
SENTIMENT ANALYSIS, DATA CLASSIFICATION AND CODING
Qualitative responses provided a greater understanding of an individual’s perception and provide high value and specific insight. However, sorting through any comments to find the true value is a laborious task, with open text comment often not handled effectively due to their inconsistent nature. At Adetiq, our team have extensive experience of analysing the data contained within open text responses and in classifying responses according to any given criteria whether it be sentiment or simple mention classification. Using either a predefined or organic coding frame, our bespoke coding system enables us to offer fast, accurate classification services which are both time and cost efficient. Although we use a coding system to facilitate sentiment analysis, all of our coding is conducted manually – this is intentional to eliminate any issues with an automated system wrongly classifying statements due to spelling mistakes or British irony, which may lead to incorrect classification with automated systems, ensuring a higher degree of accuracy and interpretation.
Our client partnerships are an important aspect of our business, and we are committed to offering the very best processing solutions, in the securest environment and provide the highest quality output. For many of our clients we work as an extension of the in-house team and have multiple SLAs to guarantee service levels, and we will be happy to sign any NDA as required.
DOCUMENT & DATA SECURITY
It is important to remember not to be complacent with your data. Your data provides your business with a competitive advantage and has intrinsic value to your competitors and unscrupulous individuals. Treat your data with the highest degree of security. Data and document security is at the heart of our business and as such we are PCI DSS compliant to the highest degree and ICO Data Protection Act Registered. This means that there are stringent controls in place to guarantee the security of your data and documents whilst they are with us. All of our business practices are audited by third parties annually to ensure that we can continue to provide you with the assurance of the highest level of data security for your business data. Visit our document and data security page to find out more.
At Adetiq, we understand that you need to have 100% faith and trust in any third party to whom you allow access to your business critical data. We take your data security and our standing within the industry extremely seriously and are proud to be associated with the leading publications and associations within the outsourcing industry. Visit our accreditations page to find out more.
If you are unsure of any of the terms used, we have created a handy glossary to help.
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