Adetiq's virtual mailroom and non-voice contact centre services assist businesses to become more efficient with their inbound and outbound correspondence. Streamlined, efficient processes framed by Service Level Agreements help to alleviate the unnecessary cost of handling correspondence internally, enabling internal personnel to focus on the core function of your business.
Handling physical mail is a drain on both storage space and the time of your employees. Physical mail is typically expensive to handle, process and distribute to the relevant department and to each specific employee. Some mail is business critical, but there is also a large proportion that is unwanted, further costing your business money to process.
Outsourcing business mailrooms, reduces cost and improves efficiency and effectiveness. At Adetiq, we receive mail on behalf of businesses, sort mail according to agreed workflows, opening where relevant. Once sorted the mail is processed according to specific rule sets. Accepted mail for specific personnel is digitised, and placed into a secure SFTP area at agreed intervals, rejected mail, possibly 'junk mail' is processed for immediate secure destruction, customer correspondence can be further processed or responded to by Adetiq or uploaded in electronic format to the relevant department for review.
All inbound mail is stored for agreed periods before being securely destroyed. This process is highly efficient, and is charged on a consumption unit rate basis, creating further cost savings. Outsourcing the labour intensive task of handling mail, means that businesses can become more streamlined in their approach to mail. Service Level Agreements ensure that relevant mail is received at specified intervals and that irrelevant mail is not using up valuable business resources.
Non-Voice Contact Centre Services
Our correspondence handling solutions don't only encompass physical mail, at Adetiq we manage a wide variety of non-voice correspondence on behalf of our customers, including:
- Inbound email handling and response management
- Live on-website help desk
- Social media monitoring and help desk
- Other online communities such as Trip Advisor and Netmums
Our contact centre personnel are highly experienced at handling customer queries in real-time, ensuring that your customers receive the most responsive, helpful service from you. Our team will monitor multiple email inboxes, become your live chat/website help desk assistants and will monitor your social media channels for queries to provide helpful, real-time assistance from your brand without burdening your internal team with the real-time nature of handling customer interactions.
At Adetiq, we have been established for over 50 years and work with organisations across industries and functions to improve the efficiency and effectiveness of their inbound correspondence. We are able to draw upon many years of experience from wide ranging sectors to make recommendation with regard to the most effective and efficient processing solution.
It is important to remember not to be complacent with your data. Your data provides your business with a competitive advantage and has intrinsic value to your competitors and unscrupulous individuals. Treat your data with the highest degree of security. Data and document security is at the heart of our business and as such we are PCI DSS compliant to the highest degree and ICO Data Protection Act registered. This means that there are stringent controls in place to guarantee the security of your data and documents whilst they are with us. All of our business practices are audited by third parties annually to ensure that we can continue to provide you with the assurance of the highest level of data security for your business data.
Visit our document and data security page to find out more.
At Adetiq, we understand that you need to have 100% faith and trust in any third party to whom you allow access to your business critical data. We take your data security and our standing within the industry extremely seriously and are proud to be associated with the leading publications and associations within the outsourcing industry. Visit our accreditations page to find out more.
Contact us today to discuss your bespoke document and data requirements.
If you are unsure of any of the terms used, we have created a handy glossary to help.