Blog

How Our Help Desk Service Can Support Your Business

12/3/2025

For most businesses, reliable customer support is crucial and essential for growth and success. At Adetiq, we understand that efficient communication and proactive problem resolution are key to customer satisfaction. However, not every business has the capacity to handle this entirely internally. That’s what our help desk service can help with.

Our help desk service provides tailored support, to meet your company’s unique needs. In this article, we’re going to talk through the service in more detail.

What’s Involved in Our Help Desk Service?

We provide a pop-up call centre and help desk service to help businesses manage customer queries. Whether you need temporary or long-term support, we can create a bespoke solution that meets your needs. We use cloud technology and dispersed resources to offer the service you need, quickly and securely.

Our help desk service ensures your business remains responsive and professional, even during the busiest periods.

Our Help Desk Service Can Include:

Managing inbound and outbound calls
Conducting/processing customer satisfaction surveys
Processing refunds
Claims handling services

Why Choose Adetiq for Help Desk Services?

Technology: We use the latest cloud technology to build your outsourced help desk almost immediately.
Experienced team: Our team is highly experienced at handling customer interactions. They will operate in line with your voice, style and values, offering a seamless service to your customers.
Onshore: All calls are answered in our UK-based centres.
Data sharing: All call data is captured and consolidated, ready to be shared with you.

All of our services are scalable and flexible. So we’ll never hold you back if your business needs to pivot. Whether you need temporary help desk support for a new campaign, or to manage seasonal demand, or you need a more permanent solution, we can tailor our service to your requirements.

Let Us Help You

From handling day-to-day calls to managing vast volumes of customer interaction, our help desk service is the support you need. We ensure smooth, hassle-free communication between your business and customers. With our expert support, you can increase client satisfaction rates, improve retention and increase efficiency.

If you’d like to find out more about how our help desk service can help your business, just get in touch.

LinkedIn Data Mining: Your Key to Better Business

27/2/2025

LinkedIn has more than a billion users from over 200 countries. It’s an incredible tool for businesses looking to network. LinkedIn can supply an almost never-ending supply of data, which can inform your decision making.

However, LinkedIn data mining isn’t so simple. LinkedIn has strict privacy and security laws, and these can be hard to navigate. So, many companies turn to outsourcing for LinkedIn data mining.

In this article, we’re going to talk through exactly what LinkedIn data mining is, how it can help your business and why you should outsource it.

What is LinkedIn Data Mining?

LinkedIn data mining is the process of extracting and analysing data from LinkedIn profiles, pages and activities. The goal is to gain usable information and insight that might help your business processes/decision making.

What Data Can be Mined on LinkedIn?

Like any social network, LinkedIn is home to endless data. The type of data you might want to extract will depend on your business goals, and what it is you’re hoping to achieve from mining. Data we commonly look for includes:

Contact information like email addresses, phone numbers and geographical location (which can be used for demographic targeting)
Professional background, including job titles, works experience and years in the industry
Industry/company details, such as company size, key players and company revenue
Interests such as topics and groups

What Can Data Be Used For?

Data is key to making better business decisions, in all areas. Data mined from LinkedIn can help your company with:

Market research: You can use data to understand what topics are popular with your target audience
Talent acquisition: Find and recruit top talent through LinkedIn
Finding leads: Businesses can identify potential leads, building a profile on them and ensuring they are pre-qualified using data such as company size/revenue

Why Should You Outsource LinkedIn Data Mining?

As with any mass, data-collection effort, there are challenges. LinkedIn itself blocks/restricts suspicious data extracting activities, so these firewalls must be worked around.

There’s also the balance of machine processing/human intervention. LinkedIn data mining tools can collect huge volumes of data, but sometimes it takes a human to validate that and ensure it aligns with the project goals.

These challenges can be overcome by a professional LinkedIn data mining company. At Adetiq, we offer a comprehensive suite of data mining services, designed to meet your exact business needs. Whether you need us to look for top talent, find qualified leads or conduct market research, our data mining service offers exceptional results.

Get in touch to tell us about your aims and we’ll advise on the next steps.

Improve productivity and customer retention with document digitisation

14/1/2025

Document digitisation transforms paper documents into useful, accessible and browsable information.

If you still conduct business on paper, you could be limiting your team's productivity, reducing customer satisfaction and overspending on labour hours.

Plus, what happens if that paper gets lost or damaged? The information becomes irretrievable, which could have a detrimental impact on your business, not to mention GDPR implications.

Having digital, real-time access to this information is essential. That’s where document digitation services come in.

In this article, we’re going to talk through the benefits of document digitisation and how it can transform your day-to-day operations.

The benefits of document digitisation

Security and GDPR

With paper documents, you leave yourself exposed to compliance and privacy issues

Paper/documents that are lost, destroyed or stolen can lead to potential fines and lawsuits. This is a particular problem if your staff are expected to carry around documents with them.

Having these documents digitised saves your company, and your team, a lot of stress. Documents can be password-protected and remotely accessed, protecting data security.

Customer retention

Digitised documents allow for faster (and more accurate) access to information, leading to faster customer service response times. This can improve customer satisfaction and retention.

Staff productivity

Employees can spend less time searching for physical documents, instead having instant access to the information they need, exactly when they need it. This frees up more time for them to focus on higher-value tasks.

Space saving

Stored documents take up huge amounts of room, whether they’re in filing cabinets or archive rooms. In contrast, digital documents take up virtually no space. Digitising your documents can free up more square footage in your business premises, so you can grow or downsize to save on rent.

Adetiq’s document digitisation services

If you’re looking for document digitisation services, we can help. Using the latest scanning and OCR technologies, we can digitise your documents to the highest standard. All of your documents and/or images will be safely, sensitively and securely stored at our processing house in the UK before they are scanned.

We combine specialist document scanning technology and over 50 years of experience, ensuring your documents are scanned to the best standard possible.

Speak to our team

Get in touch to speak to our experts and find out how we can help you. We’ll go through your specific requirements to suggest the most effective way of digitising your documents.

Data Processing Outsourcing: How It Can Benefit Your Business

11/12/2024

Data processing is essential for organising, analysing and validating data. However, this task can put pressure on internal teams, which could result in oversights or costly mistakes.

Outsourcing could be the answer if your company struggles to handle data processing loads. In this article, we’ll talk about data processing outsourcing and the benefits it could offer your company.

What is Data Processing?

Put simply, data processing is the methodical handling of raw data. Data processing turns masses of information into meaningful, organised information.

This happens through a combination of gathering, cleaning, organising, analysing and storing. Once data has been processed correctly, businesses are able to make accurate, informed decisions, based on valid and valuable insights.

Types of Data Processing

Data Cleansing
Using incorrect data could be costing your business. Whether that’s invalid phone numbers, out-of-date addresses or junk email addresses, dirty data can be incredibly costly.

Data cleansing is a type of data processing that identifies incomplete, inaccurate or improperly formatted values. After this process, you end up with clean and usable data sets.

Data Validation
Data validation goes hand-in-hand with data cleansing. Data validation ensures data is accurate and of good quality.

In automated systems, data is usually entered with minimal human supervision. So, it’s important to ensure it meets certain quality standards before it’s used. For example, this might involve checking numeric cells only contain numeric values, or, ensuring dates are formatted correctly.

Data Due Diligence

Data due diligence involves checking information such as customer/client/contractor data, ensuring it is up-to-date and compliant. If missing information is detected, data processors would need to reach out to contacts to fill in the gaps.

Data due diligence might also look for:

Ensuring contractors hold the correct qualifications and insurance
Anti-money laundering
GDPR compliance, removing data that has passed the storage date

Outsourcing Data Processing

All of these tasks take time and impeccable attention to detail. Often, companies find this is too large of a task for internal teams, so outsourcing becomes an option.

Data processing outsourcing companies are external experts when it comes to cleansing, validation and due diligence. By leaving data processing to an outsourced company, your team can spend more time focussing on the roles they do best.

The Benefits of Outsourcing Data Processing

Cost savings: You can reduce the overhead costs associated with hiring an internal team to do this. Plus, once your data has been properly processed, you’ll be able to make more informed decisions based on real insights.
Better storage: Processed data is easier to store and manage.
Improved accuracy: Outsourced data processing companies use advanced tools and technologies, combined with real human input, to process data, resulting in incredibly accurate outcomes.
Informed reporting: Once your data has been accurately processed, you can level up your reporting. Processed data will be in the exact format you need it, empowering your analytics team to interpret it correctly.

Adetiq Data Processing Outsourcing

At Adetiq, we offer UK-based data processing support. Our bespoke services offer the perfect solution to your data processing challenges.

If your company has data that is difficult or expensive to manage, get in touch now to find out more about how we can help you.

How Our Help Desk Service Can Support Your Business

LinkedIn Data Mining: Your Key to Better Business

Improve productivity and customer retention with document digitisation

Data Processing Outsourcing: How It Can Benefit Your Business

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