Each project is bespoke and tailored to the input and outcome requirements of the client. Projects include application processing, manual credit card data capture, white mail, goneaway processing, chargeback document processing, card rewards scheme handling, database migration, outbound mail fulfilment, accounts payable invoice processing, supporting document scrubbing and validation, data cleansing, web scraping, AI document classification and full process management.
Data and document security is at the heart of our business, accordingly, we are ISO 27001:2013, ISO 9001:2015 and Cyber Essentials certified, ICO Data Protection Act registered and work to a PCI-DSS standard. On top of that, all work is carried out by our own staff entirely within our own UK offices.
Our systems are designed for security, accuracy and auditability, granular controls down to keystroke level can be put in place and each keystroke is logged throughout the lifecycle of your data. Each project would have set SLAs with KPIs delivered through regular MI reports.
• That the Adetiq systems are continually tested and patched to ensure system security.
• That the teams at Adetiq receive monthly data security training.
• That internal systems are programmed to provide a full audit trail of all interactions and activities conducted on any project.
• The technologies available to the project teams are innovative and leading edge to ensure maximum productivity and effectiveness.
• Automation, RPA, AI, Machine Learning is targeted at process that can be automated leaving our well trained staff to manage the knowledge based tasks within the project.
• That policies regarding internet usage, data handling and project management are adhered to.
• We are compliant with the latest developments in data protection, and ensure we are GDPR compliant and maintain our certifications in ISO27001, ISO9001 and Cyber Essentials.
• That Disaster Recovery plans are in place and tested periodically ensuring continuous service delivery.
"Adetiq are experts in their field and have been working with us since 2005. Their accuracy and expertise has given us the confidence such that they have now become our UK document processing centre. Adetiq have been brilliant at responding to our rapidly changing document processing requirements, and the professional, flexible document processing services provided by Adetiq helped to make possible Elavon’s phenomenal growth in the UK."
Head of International Operations, Elavon