Our experience and expertise, along with our flexible approach, make us an ideal partner to the retail companies. We work with a considerable number of the largest names in retailing, assisting with Customer Feedback and Survey Processing via in-store tablet data capture, web-based apps or paper forms. Customer feedback can be moderated, and sentiment analysis and coding used, to convert comments into usable data.
Our database experts specialise in transforming your data to provide the insights that you require, and can also enable the correct data sets to be transported between different applications.
Data and document security is at the heart of our business, accordingly, we are ISO 27001:2013, ISO 9001:2015 and Cyber Essentials certified, ICO Data Protection Act registered and work to a PCI-DSS standard. On top of that, all work is carried out by our own staff entirely within our own UK offices.
Our systems are designed for security, accuracy and auditability, granular controls down to keystroke level can be put in place and each keystroke is logged throughout the lifecycle of your data. Each project would have set SLAs with KPIs delivered through regular MI reports.
"Adetiq very professionally and accurately data capture interest from 'potential' customers for Liz Earle. This has enabled us to significantly increase our sales conversion through engaging follow up communications." Head of CRM, Liz Earle
"Adetiq were great at handling the data capture from our consumer promotions, they were efficient, professional and easy to deal with. I would highly recommend them." Brand Manager, Lindt & Sprüngli